All About Us Salon and Dayspa Policy

 

Arrival Time

 

We ask that you arrive 15 minutes before your scheduled appointment time, however, if a late arrival is unavoidable, please call to notify our receptionist when possible. Arriving late may limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest. For additional information about spa etiquette and what to expect, please click here.

 

Cancellation Policy

 

If you are unable to keep your appointment, call us in advance at 410-828-8929. Appointments cancelled less that 24 hours in advance are subject to a cancellation charge.

 

Regarding DevaCurl Haircuts:

The Devacut is best on fresh, dry curls so your stylist will need to see your curls detangled, defined and falling naturally.  The morning of your appointment we need you to wash, detangle and style your hair with product so that your curls are defined when you come in.  If you have kinkier curls (natural hair) we need you to come in with a “wash and go” (finger style) so that your stylist can accurately assess your shrinkage.  Do not pull your hair up in a ponytail, braid, bun, clips, or wear a hat.

 

Treatment Selection

 

A full menu of treatment offerings is listed on our web site. If you feel you would like assistance in choosing a service, we recommend calling the salon directly and speaking to one of our knowledgeable staff members. A discussion with our reception staff can often help you decide between specific types of treatment offerings. Consultation appointments are also available and are complimentary.

 

Personal Preferences

 

Whether it is the room temperature or the level of massage pressure, please communicate your preferences with any member of our staff so that he or she can make your time with us a special experience.

 

Gratuities

 

Our staff is dedicated to creating a memorable salon experience. Gratuities for these efforts are greatly appreciated and can be either given directly to the staff member, or the front desk.

 

Gratuity cannot be added to Credit Cards or Checks

 

Payment

 

We accept all major credit cards, traveler’s checks, and cash.

 

Gift Certificates

 

You may purchase gift cards for a specific dollar amount, or for particular services at the reception desk, or by phone by calling 410.828. 8929. You can also purchase instantly by clicking here.